Complete our customer survey and win a voucher

We’re inviting library users across the county to share their thoughts in our 2026 customer survey.

We’re looking for feedback on your experience of visiting libraries, using our services and your views on how we’re running the library service.

The survey is open to anyone who uses any part of the library service, including mobile library users, event attendees, and people who use our digital eLibrary services.

This is a detailed survey and usually takes around 15 minutes to complete, depending on how much detail you’d like to give. Your responses will help us improve the library service.

By completing this survey, you will be entered into a draw to win a £50 Love2Shop voucher. Full terms and conditions can be found below.

Completion of the survey is voluntary and entry into the prize draw is optional.

The survey is also available to complete in-person at any of our 45 libraries. We can supply a large print paper version if you prefer.

This survey will close on Sunday 14 June 2026.

Prize Draw Terms & Conditions

1. The Promoter

The promoter is Suffolk Community Libraries

2. The Competition

The title of the competition is called Customer Survey Giveaway

3. How to Enter

1. The competition will run from 12pm on 12 May 2026 (the “Opening Date”) to Midnight on 14 June 2026 (the “Closing Date”) inclusive.
2. Entries must be submitted via the paper or online customer survey. Entries received after the Closing Date will not be accepted
3. To enter the competition: Complete the survey b) add your email address
4. The Promoter will not accept: a) Multiple entries
5. By submitting a competition entry, you are agreeing to be bound by these terms and conditions.
6. One winner will be chosen by random draw week commencing 29 June 2026.
7. The Announcement Date will be before 31 July 2026  following completion of the random draw.

4. Eligibility

1. The competition is only open to over 18s only.
2. In entering the competition, you confirm that you are eligible to claim the prize. The Promoter may require you to provide proof that you are eligible to enter the competition and owner of the stated email address. If you are unable to prove your eligibility, you will be disqualified from the competition.
3. The Promoter will not accept competition entries that are completed by third parties.
4. There is a limit of one entry per person. Entries on behalf of another person will not be accepted and joint submissions are not allowed.
5. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition.

5. The Prize

1. The prize is a £50.00 Love2Shop voucher
2. Prizes are subject to availability. The Promoter reserves the right to substitute the prize with a prize of equal or greater value.
3. The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter’s control makes it necessary to do so.
4. The prize is not negotiable or transferable.
5. In order to claim the prize, you must reply to the direct message received notifying you that you are the winner.

6. Winners

1. The decision of the Promoter is final, and no correspondence or discussion will be entered into.
2. The Announcement Date is 7 July 2026 following completion of the random draw.
3. The Promoter will contact the winner personally as soon as practicable after the Announcement Date via direct email.
4. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will publish the winner’s details within 30 days of the draw being announced.
5. If you object to any or all of your details being published or made available, please contact the Promoter library.comms@suffolk.gov.uk.

7. Claiming the Prize

1. If you are the winner of the prize, you will have 7 working days from the Announcement Date to claim the prize. If you do not claim the prize by this date, your claim will become invalid.
2. The prize may not be claimed by a third party on your behalf.
3. The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 working days of the Announcement Date, the Promoter reserves the right to offer the prize to the next eligible entrant selected from the correct entries that were received before the Closing Date.
4. The Promoter does not accept any responsibility if you are not able to take up the prize.

8. Limitation of Liability

1. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees.
2. Your statutory rights are not affected.

9. Ownership of Competition Entries and Intellectual Property Rights

1. The Promoter does not claim any rights of ownership in your competition entry.
2. You agree that the Promoter may, but is not required to, make your entry available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the competition. You agree to grant the Promoter a non-exclusive, worldwide, irrevocable licence, for the full period of any intellectual property rights in the competition entry and any accompanying materials, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the competition entry.

10. Data Protection and Publicity

1. The Promoter will only process your personal information as set out in the Privacy Policy.
2. See also condition 6.3 and condition 6.4, with regard to the announcement of winners.

11. General

1. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the competition.
2. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so.