Accessibility Statement

Find out how accessible our website is, how to report issues and what to do if you can’t access parts of suffolkcommunitylibraries.co.uk.

This website is run by Suffolk Community Libraries, who are part of the Public Health & Communities team at Suffolk County Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible. For example, some files may not be suitable for users of assistive technology.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email library.help@suffolk.gov.uk.

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Suffolk Community Libraries team by emailing library.help@suffolk.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Suffolk Cummunity Libraries is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA Standard.

Disproportionate burden

We don’t categorise any accessibility issues on suffolk.gov.uk as a disproportionate burden to fix within the meaning of the regulations, with the exception of PDFs and other documents.

Content that’s not within the scope of the accessibility regulations

You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk.

What we’re doing to improve accessibility

We want to go above and beyond the legal web accessibility requirements to make suffolkcommunitylibraries.co.uk as inclusive for everyone as possible.

To achieve this we will:

work within our team and with our suppliers to fix known accessibility issues
continue monitoring our website for issues using automated software
carry out manual checks for problems that software can’t detect
test the site with users who have disabilities
perform a formal accessibility audit at least once every 12 months
maintain training to help site editors create accessible content

We’ll update our accessibility statement when we find issues that’ll take time to resolve, and when we carry out an audit.

Assessment approach

Suffolk Community Libraries assessed the accessibility of suffolkcommunitylibraries.co.uk by reviewing a sample of most used pages using automated software and manual testing.