Borrowing periods and overdue charges
There are no charges for reserving a title unless we need to get it from another library service.
However, if items have not been returned, overdue charges will apply and notices are sent after 21 and 42 days, and an invoice for replacement is sent after 72 days. The invoice includes the overdue charge as well as the replacement cost.
We don’t charge fees or fines for any of our eLibrary services.
Physical titles
| What you can borrow | Loan period | Maximum titles | Charges | Overdue charges | Max overdue charges |
|---|---|---|---|---|---|
| Adult books (each) | 3 weeks | 20 | Free | 15p/day | £7.35 |
| Young Adult books | 3 weeks | 20 | Free | 1p/day | 49p |
| Children's books (each) | 3 weeks | 20 | Free | No charge | No charge |
| Spoken Word (1-2 CD) | 3 weeks | 6 | Free | 13p/day | £6.37 |
| Spoken Word (3+ CD) | 3 weeks | 6 | Free | 25p/day | £12.25 |
| Move It Sports Equipment | 6 weeks | 5 | Free | 15p/day | £7.35 |
| Literacy Games | 1 week | 6 | Free | No charge | No charge |
| Micro:bits | 3 weeks | 6 | Free | No charge | No charge |
| Language courses, single and double items | 6 weeks | 6 | Free | 26p/day | £12.74 |
| Language courses, Sets 3+ | 6 weeks | 6 | Free | 37p/day | £18.13 |
| Dementia Friendly Jigsaws | 3 weeks | 6 | Free | No charge | No charge |
| Blood Pressure Monitor | 3 weeks | 6 | Free | 15p/day | £7.35 |
| Get Ready for School Packs | 3 weeks | 6 | Free | No charge | No charge |
| Story Sacks | 3 weeks | 6 | Free | No charge | No charge |
eLibrary titles
We don’t charge fees or fines for any of our eLibrary services.
| Service | Type | Loan period | Maximum loans |
|---|---|---|---|
| Overdrive/Libby | eBooks and audiobooks | 3 weeks (automatically expires) | 10 |
| BorrowBox | Audiobooks | 3 weeks (automatically expires) | 6 |
| Kanopy | Streamed films, documentaries and courses | One credit = 10 films a month 30 days access to a course Unlimited access to children's films for a month | n/a |
| Fregal | Muisc downloads and streaming | Each week = 5 track downloads 2 video downloads | n/a |
| PressReader | eNewspapers and eMagazines | Unlimited | Unlimited |
Need help getting started?
We’ve created simple, step-by-step guides to help you navigate the catalogue covering how to search, reserve, and manage notifications.
If you have any issues or questions, our customer support team is ready to assist. They can help with card registration, reservations, account access and more.
Contact our team
Available Monday to Friday 09:00-17:00
Phone 0345 60 630 60
Email library.help@suffolk.gov.uk
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