Borrowing periods and overdue charges

There are no charges for reserving a title unless we need to get it from another library service.

However, if items have not been returned, overdue charges will apply and notices are sent after 21 and 42 days, and an invoice for replacement is sent after 72 days. The invoice includes the overdue charge as well as the replacement cost.

We don’t charge fees or fines for any of our eLibrary services.

Physical titles

What you can borrowLoan periodMaximum titlesChargesOverdue chargesMax overdue charges
Adult books (each)3 weeks20Free15p/day£7.35
Young Adult books3 weeks20Free1p/day49p
Children's books (each)3 weeks20FreeNo chargeNo charge
Spoken Word (1-2 CD)3 weeks6Free13p/day£6.37
Spoken Word (3+ CD)3 weeks6Free25p/day£12.25
Move It Sports Equipment6 weeks5Free15p/day£7.35
Literacy Games1 week6FreeNo chargeNo charge
Micro:bits3 weeks6FreeNo chargeNo charge
Language courses, single and double items6 weeks6Free26p/day£12.74
Language courses, Sets 3+6 weeks6Free37p/day£18.13
Dementia Friendly Jigsaws3 weeks6FreeNo chargeNo charge
Blood Pressure Monitor3 weeks6Free15p/day£7.35
Get Ready for School Packs3 weeks6FreeNo chargeNo charge
Story Sacks3 weeks6FreeNo chargeNo charge

eLibrary titles

We don’t charge fees or fines for any of our eLibrary services.

ServiceTypeLoan periodMaximum loans
Overdrive/LibbyeBooks and audiobooks3 weeks (automatically expires)10
BorrowBoxAudiobooks3 weeks (automatically expires)6
KanopyStreamed films, documentaries and coursesOne credit =
10 films a month
30 days access to a course
Unlimited access to children's films for a month
n/a
FregalMuisc downloads and streamingEach week =
5 track downloads
2 video downloads
n/a
PressReadereNewspapers and eMagazinesUnlimitedUnlimited

Need help getting started?

We’ve created simple, step-by-step guides to help you navigate the catalogue covering how to search, reserve, and manage notifications.

If you have any issues or questions, our customer support team is ready to assist. They can help with card registration, reservations, account access and more.

Contact our team

Available Monday to Friday 09:00-17:00
Phone 0345 60 630 60
Email library.help@suffolk.gov.uk

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