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Contacting Suffolk Community Libraries
Having trouble with Libby, BorrowBox or Kanopy?
Our Libby, BorrowBox and Kanopy services, which are free to use for all library card holders, have recently been updated. Users are required to re-verify their library account before accessing digital titles again.
We have written instructions on how to re-activate your library account and gain access to Libby, BorrowBox and Kanopy following their respective app updates.
Your local library is often the best place to contact for help and advice. You can find a full list of these, and their contact details on our libraries page.
For general enquiries you can email library.help@suffolk.gov.uk, call us on 0345 60 630 60.
We are currently experiencing a high number of enquiries, so it may take longer than normal to get back to you. Visiting your local library will ensure your query is dealt with more quickly.
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