[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||30px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” max_width=”1280px” custom_padding=”20px|||||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”17px” text_line_height=”1.3em” link_text_color=”#4c77d3″ link_font_size=”17px” link_line_height=”1.3em” global_colors_info=”{}”]<\/p>\n
Home<\/a>\u00a0 >\u00a0 Borrow<\/a>\u00a0 >\u00a0 Our catalogue<\/a>\u00a0 >\u00a0 Using the catalogue<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Using the catalogue” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#232459″ title_font_size=”77px” custom_margin=”||40px||false|false” title_font_size_tablet=”65px” title_font_size_phone=”45px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_font_size=”20px” text_line_height=”1.3em” locked=”off” global_colors_info=”{}”]<\/p>\n Help guides on how to use the online library catalogue, including searching for titles, placing reservations, renewing loans and more.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_4,1_4″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||30px||false|false” border_color_all=”gcid-heading-color” global_colors_info=”{%22gcid-heading-color%22:%91%22border_color_all%22%93}”][et_pb_toggle title=”Logging in” open_toggle_text_color=”#232459″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#EF3E6C” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#037541″ open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#232459″ title_font_size=”20px” body_font_size=”19px” body_line_height=”1.3em” body_link_font_size=”20px” hover_enabled=”0″ border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#EF3E6C” locked=”off” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n Forgot your pin? You can reset it online<\/a>.<\/p>\n If you’re browsing the online catalogue on a mobile device, the log in button is found at the bottom of the screen – click the third icon on the right-hand side to bring up the login portal.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Searching the catalogue” open_toggle_text_color=”#232459″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#EF3E6C” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#037541″ open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#232459″ title_font_size=”20px” body_font_size=”19px” body_line_height=”1.3em” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#EF3E6C” locked=”off” global_colors_info=”{}”]<\/p>\n Use a quick search for fast results or an advanced search for more specific queries.<\/p>\n Quick search:<\/strong><\/p>\n Advanced search:<\/strong><\/p>\n Use the drop down menu on the left to search for:<\/p>\n Search filters:<\/strong><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Placing a reservation” open_toggle_text_color=”#232459″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#EF3E6C” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#037541″ open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#232459″ title_font_size=”20px” body_font_size=”19px” body_line_height=”1.3em” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#EF3E6C” locked=”off” global_colors_info=”{}”]<\/p>\n Once you\u2019ve found what you want:<\/p>\n To check your reservations, go to My Account and select either:<\/strong><\/p>\n Reservation notifications:<\/strong><\/p>\n When your reserved title is ready, we\u2019ll notify you by email or text, depending on the contact information you provided during registration.<\/p>\n If we don\u2019t have your contact details, you can check in person, call, or email your local library for assistance.<\/p>\n Reservations typically take around a week if no one else is waiting. If yours is delayed, email us at library.help@suffolk.gov.uk<\/a> and we\u2019ll check on it.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Collecting titles” open_toggle_text_color=”#232459″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#EF3E6C” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#037541″ open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#232459″ title_font_size=”20px” body_font_size=”19px” body_line_height=”1.3em” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#EF3E6C” locked=”off” global_colors_info=”{}”]<\/p>\n Whether you have reserved a title or found a title you wish to borrow on the library shelves, you can borrow it using one of our self-service machines or by seeing staff at the library desk.<\/p>\n You will need your library card to take out a book.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Renewing titles” open_toggle_text_color=”#232459″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#EF3E6C” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#037541″ open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#232459″ title_font_size=”20px” body_font_size=”19px” body_line_height=”1.3em” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#EF3E6C” locked=”off” global_colors_info=”{}”]<\/p>\n To renew books online:<\/p>\n Please note: if you are using a mobile device, you may not be able to see the whole \u2018Current loans\u2019 table. To see the rest of the table, simply scroll across using your thumb.<\/p>\n You can also call 0345 60 630 60<\/a> (available 24\/7 with an out-of-hours answering service) or visit any Suffolk library<\/a>.<\/p>\n You can renew a book up to six times<\/strong> unless it is reserved by someone else. Any overdue charges or new hire charges will be logged to your account up to a credit limit of \u00a314<\/strong>.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Paying charges” open_toggle_text_color=”#232459″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#EF3E6C” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#037541″ open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#232459″ title_font_size=”20px” body_font_size=”19px” body_line_height=”1.3em” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#EF3E6C” locked=”off” global_colors_info=”{}”]<\/p>\n You can pay your charges:<\/p>\n View our borrowing periods and overdue charges<\/a>.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Returning titles” open_toggle_text_color=”#232459″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#EF3E6C” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#037541″ open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#232459″ title_font_size=”20px” body_font_size=”19px” body_line_height=”1.3em” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#EF3E6C” locked=”off” global_colors_info=”{}”]<\/p>\n You can return a title at any Suffolk library by using one of our self-service machines or handing it to staff at the library desk.<\/p>\n Many of our libraries have out-of-hours book returns. Visit your local library\u2019s page<\/a> to find out if they offer this service.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Setting up an alert profile” open_toggle_text_color=”#232459″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#EF3E6C” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#037541″ open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#232459″ title_font_size=”20px” body_font_size=”19px” body_line_height=”1.3em” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#EF3E6C” locked=”off” global_colors_info=”{}”]<\/p>\n An alert profile allows you to create a profile that matches your preferences for materials you would like to use.<\/p>\n These profiles are scanned as part of the library’s overnight housekeeping and any new works that meet the profile’s criteria are added to the “profile set” for the particular profile.<\/p>\n If any new works are added to your profile set as part of the nightly scan, you will be sent an email containing brief bibliographic details for each work, as well as a hyperlink to the work.<\/p>\n When you receive this email, you can click on the hyperlink to go directly to the work and place a reservation against it if you wish.<\/p>\n Creating a new alert profile<\/strong><\/p>\n Read the full guide on setting up alert profiles<\/a>.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Leaving a review of a book” open_toggle_text_color=”#232459″ closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#EF3E6C” toggle_icon=”"||divi||400″ use_icon_font_size=”on” icon_font_size=”27px” open_icon_color=”#037541″ open_toggle_icon=”!||divi||400″ open_use_icon_font_size=”on” open_icon_font_size=”27px” _builder_version=”4.27.6″ _module_preset=”default” title_text_color=”#232459″ title_font_size=”20px” body_font_size=”19px” body_line_height=”1.3em” border_width_all=”0px” border_width_bottom=”2px” border_color_bottom=”#EF3E6C” locked=”off” global_colors_info=”{}”]<\/p>\n As you browse through the records in your result set after performing a search in the Library Catalogue, you will notice that some records are displayed with a number of stars.<\/p>\n This indicates that one or more reviews have been attached to the record displayed. The number of stars displayed is an average of the ratings given to this record by the reviewers.<\/p>\n To add your review to a record:<\/p>\n You can also amend and delete existing reviews by accessing these records in My account. Please refer to the section on ratings and comments in the Using My Library help page<\/a> for details.<\/p>\n [\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”||30px||false|false” border_color_all=”gcid-heading-color” global_colors_info=”{%22gcid-heading-color%22:%91%22border_color_all%22%93}”][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.6″ _module_preset=”default” text_font_size=”19px” text_line_height=”1.3em” link_font_size=”19px” link_line_height=”1.3em” locked=”off” global_colors_info=”{}”]<\/p>\n You can find more help guides on the library catalogue:<\/strong><\/p>\n Your local library is often the best place to contact for help and advice. You can find a full list of these, and their contact details on our libraries page<\/a>.<\/p>\n For general enquiries you can email library.help@suffolk.gov.uk<\/a>, or call us on 0345 60 630 60<\/a> (available Monday to Friday, 09:00 to 17:00).<\/p>\n Please include your library card number (starts with 201270) and which library location your query refers to when emailing our Customer Service team.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|false|false” border_color_all=”#EF3E6C” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”20px|20px|20px|20px|false|false” border_width_all=”2px” border_color_all=”#EF3E6C” border_style_all=”dashed” global_colors_info=”{}”][et_pb_text admin_label=”add update email title” _builder_version=”4.27.4″ _module_preset=”default” header_3_text_color=”#1B1A1A” border_color_all=”#232459″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text admin_label=”instruction to add\/update email” _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”19px” global_colors_info=”{}”]<\/p>\n You\u2019ll then get email alerts when:<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”0px||0px||false|false” da_disable_devices=”off|off|off” border_width_bottom=”1px” border_color_bottom=”#232459″ locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Information on how to find, reserve, collect, renew and return titles from the Suffolk Community Libraries online catalogue.<\/p>","protected":false},"author":4,"featured_media":0,"parent":3055,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3059","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n\n
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Need some help?<\/h3>\n
To add or update your email<\/h3>\n
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